Privacy Policy

Last Updated: 2026-01-13

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information is collected?

We may collect the following categories of personal information when you voluntarily provide it:

• Contact Information: Name, email address, phone number (including mobile number if you opt-in to receive SMS).
• Order / Transaction Information: Billing address, shipping address, order details.
• Customer Support Information: Communications submitted through forms, live chat, email, or phone.
• Marketing Preferences: Subscription preferences, communication consents.
• Technical / Usage Data: IP address, browser type, device identifiers, pages visited, referring URLs, and similar analytics information.
• Cookies and Similar Technologies: See Section 7 below.

We do not collect personal information unless you voluntarily provide it.

When do we collect information?

We may collect personal information when you:

  • Place an order
  • Subscribe to a newsletter
  • Fill out a form on our Site
  • Contact us for support
  • Opt in to receive communications, including SMS messages

How do we use your information?

We may use your personal information for the following purposes:

  • To respond to and fulfill your requests, including processing orders
  • To provide customer service and respond to inquiries
  • To improve our services and Site features
  • To send administrative or service related messages (including SMS, if opted     in)
  • To send marketing communications (only with your consent)
  • To request reviews or feedback
  • To comply with legal obligations and protect the rights and safety of our     users and business

Who personal information is shared with?

We do not sell, rent, or trade your Personally Identifiable Information to outside parties.

We may share your personal information with:

  • Service providers who perform services on our behalf (e.g., hosting, payment     processors, analytics providers)
  • SMS/messaging platform providers (to deliver text messages you have opted in to receive)
  • Shipping and logistics partners (for order fulfillment)
  • Legal authorities when required by law

These service providers are bound by contractual obligations to protect your information and may only use it to perform services for us.

SMS Communications & Privacy

If you opt in to receive SMS/text messages, you may receive messages such as:

  • Appointment reminders
  • Order alerts or updates
  • Account notifications
  • Customer service related message

SMS consent is not shared with third parties or affiliates.

Your mobile number and consent may be processed by athird-party SMS provider for delivery and compliance purposes only. Your SMS consent will remain private and will not be sold or otherwise shared outside of what is necessary to deliver messages on behalf of Symtec-Inc.

How do we protect your information?

We use technical and organizational measures to protect your personal information:

  • Scanning for vulnerabilities and malware
  • Encryption via Secure Socket Layer (SSL) technology
  • Secure networks with restricted access
  • Transactions processed through trusted gateway providers (we do not store full payment card data)

Cookies & tracking Technologies.

Yes, we use cookies and similar technologies to:

  • Remember your preferences
  • Track items in your shopping cart
  • Understand site usage and improve performance

Cookies are small text files placed on your device. You can disable cookies through your browser settings, but some features of the Site may not function properly if cookies are turned off.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offerthird-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Analytics - Hotjar

We may use Hotjar or other analytics tools to understand how visitors interact with our Site. These tools collect aggregated website usage data and do not sell or distribute personal information collected through our Site.

Privacy Policy Access & Disclosure Location

To comply with carrier and industry requirements:

  • A link to this Privacy Policy is prominently displayed near consent checkboxes on web forms (including SMS opt-in).
  • A link     to this Privacy Policy is placed in the footer of every page on https://www.symtec-inc.com/

Changes to this Privacy Policy

We may update this policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Continued use of our Site after changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
Symtec-Inc
Website: https://www.symtec-inc.com/
Privacy Policy: https://www.symtec-inc.com/privacy-policy
Email: symtec.sales@harlan.co
Phone: 1-888-571-9193

SMS Terms & Conditions

By opting in to receive SMS messages from Symtec-Inc,you agree to receive text messages including, but not limited to:

  • Appointment reminders
  • Order alerts/updates
  • Account notifications
  • Customer service communications

Messaging frequency may vary.
Message and data rates may apply.

To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://www.symtec-inc.com/.

Visit https://www.symtec-inc.com/privacy-policy for our Privacy Policy and Terms of Service.